Starting an insurance agency was not just a business opportunity for me, it was my way of addressing a very important issue that I noticed in the industry. There were too many people buying policies without really understanding the coverage they were purchasing. This lack of education led to dissatisfaction among clients who didn't know what they were paying for until they suffered a loss and realized that their coverage was insufficient. I saw this as a major problem that needed to be addressed, and I decided to take action by starting an agency with a focus on educating clients. For me, educating clients is not just a sales tactic, it's something that I believe in strongly.